FAQ
Q
Are you a trading company or manufacturer?
A
Support video call to see our workshop .
Q
How many types of attic ladde r do you produce?
A
We have manual type&electric type of attic ladder,wall-mounted ladder,side-mounted ladder.Each one has 4 colors (white,blue,orange,black) and 3 kinds of materials (carbon steel,aluminium magnesium alloy,titanium magnesium alloy).
Q
What is the requested size and floor height?
A
Our standard size for attic opening is 700x900mm, 700x1000mm, 700x1200mm.
And best floor height is below 3.2 meters. The highest we can do for ceiling ladder is 3.5 meters.
Q
Is customization attic ladder available?
A
Yes,please offer your required size,specification or drawings. We have very rich experience in customization.
Q
How to install the attic ladder?ls it hard?
A
The installation is very easy, the ladder is assembled before shipping.just follow our instructions when install it, we also have installation video on our website for easy understanding.
Q
What is the max loading?
A
The max loading is 300KG.safety loading is 200KG.
Q
Is the quality reliable?How about your after-sale service?
A
A: Quality is reliab!e,we have 16 years of manufacturing experience and passed CE certification.Products service life is 20 years.All products have 2 years warranty period and we provide free accessories if there is problem,buyer pay the deliver charge.
Q
What is your delivery time?
A
A: 1,Generally the samples will be sent immediately in 5-10 days if the goods are in stock.2,Normally within 30 days,please confirm with us before order.
Q
What is the payment terms?
A
A: 1,Usually,100%T/T in advance for samples.50% deposit,SO% against documents by T/T for bulk.
2,Western Union/Paypal is acceptable for small amount.
3,L/C acceptable for large amount.
Welcome place order on Alibaba.com,trade assurance order is a good choice.
Q
What is your available port of Shipment?
A
Normally Qingdao.Other ports are available but you should afford extra charge.